In the last post we read about “Telesales Tammy”, the superstar of the department. She was one of the most diligent workers around and her closing record was just as high as everyone else’s.
However, Tammy has gone crazy. She is snappy, angry and unapproachable. Why?
All the other employees did just 30 calls a day, closed the same percentage of people, and essentially had a break because they did not call as much as Tammy. Tammy was experiencing more “no’s” than everyone else and that’s what was frustrating to her. As the day progressed and she tried to get through her calls, battling “no” upon “no” upon “no”, she became increasingly stressed. It came through in her voice to her co-workers and to her customers. And when customers perceived that she was stressed, they would back down from moving the business relationship forward because it seemed like Tammy was trying to “cram something down their throat”.
The lead generation mentor had a few suggestions that the manager should do for Tammy to help her.
Within just a few days of Suzie W.’s suggestions, the manager and other members of the department were happy to see that happy Tammy was a permanent employee and angry Tammy was nowhere to be seen.
What were Suzie W.’s successful lead generation suggestions? You’ll have to check back to find out!
Look out for part #4
If you missed part #2 you can read it here:
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