Archive | March, 2014

Asking the Right Questions

March 30, 2014 telemarketing knowledge

Thought- Provoking Questions

 

Asking the right questions

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Needs Questionnaire

March 30, 2014 Small Business Tools

 Training Needs Questionnaire

 

  • What’s important about ….. to you?
  • What is the timescale for your training?
  • How many sale people are there in your Dept?
  • Previous Training
  • Your Objective of training / coaching?
  • Their Objective of training / coaching
  • How woud you describe the type of training you’d like for the team?
  • What level are they at?
  • How would you describe your expectation of your team ?
  • Inward bound calls / Outward bound calls
  • Are they full time dialers or partime?
  • What’s an averadge days call. Is it 40 – 5o or 50 –70 or more?
  • Are you focused more about numbers dialing or researching different organisations?
  • On a scale of 1-10 with 10 being the highest, how would you rate their opening statement?
  • On a scale of 1-10 with 10 being the highest, how would you rate their telephone presentation?
  • On a scale of 1-10 with 10 being the highest, how would you rate their getting a commitment and opening a business relationship?
  • On a scale of 1-10 with 10 being the highest, how would you rate their following up and building long term relatiomnship?
  • Have you consider how you will measure their results in terms of generation leads?
  • What is your budget spent
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Raise The Bar. Wow Your Customers!

March 9, 2014 Uncategorized

I came across this great report by Claudine Waskowycz Author of “The Secret of Better Cold Calling”.

Here is a snip-bit of what’s inside this fascinating report.

The rain was pounding on the roof of the car in thunderous crashes and the wipers failed to push the cascading water off the windshield. Allen put the  gear shift into reverse and started to back his small car out of the space in the parking lot. It was always a delicate procedure to make a maneuver like this. Not that it was unusual in any way but rather that his small car – an economy car from a different era – was long past its prime and didn’t like wet weather or … You can access the report here.

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