Archive | July, 2014

Develop your credibility: “Make Yourself Unforgettable”

July 31, 2014 Interesting Read

Become unforgettable.

Document your accomplishments; give testimonials, endorsements, rave reviews

Create a proven track record.

Develop a Client List. Big names are best.

Keep your fees appropriate, In line with their budget.

Seek prestige engagements. Target well-known prospects.

Have your office phone answered professionally.

Upgrade your brochure.

Upgrade your Demo Tapes, both audio and video.

Improve your topic expertise, presenting skills, negotiating skills.

Ask for what you want and be prepared to reject inappropriate offers.

Relate any difference in fees to the total meeting budget, total head count at your session, cost of the luncheon or banquet per person.

Keep it simple

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Example of a Proposal Follow Up Letter

July 13, 2014 Other Suff

(Your Details)

Hello Steve,

It was great speaking with you the other day … I was pleased to hear that you were impressed by the way our staff handled your ‘phone call!

When we spoke you mentioned it would be a good idea to have some more information on what I do and how I can help your team use the ‘phone in the same powerful way … giving your clients and prospects a ‘magical experience’ every time they called into your business … well, here it is …

Your investment in your workshop “The Power of Communication” is only £xxxxx + expenses… and this is what they’ll learn:

  • How to understand the 3 characteristics of every caller
  • How to build rapport and understanding within 7 seconds!
  • The best phrases to use

Power language

  • How to avoid the ‘meeting trap!’
  • How to screen calls in a memorable way
  • How to deal with abusive callers!
  • Why their greeting can make an amazing difference
  • How to make outward calls just as memorable
  • Handling everyone as a ‘client’
  • Plus much more …

So Steve, your workshop will be delivered to your team so they can help you and your business maximize on potential and existing business.

Your workshop will be designed for everyone who …

… uses a ‘phone in your business … particularly your ‘directors of first impression’!

And as agreed, I’ll call you on (Date & Time)  to touch base again to get your thoughts and feedback

 

Until then …

Warmest regards,

Name

Forward thinking Director

PS I nearly forgot! To fully maximize on your investment we’d encourage as many of your team to be present for the workshop so they can ‘buy in to’ the methodology and why it works!

PPS Our guarantee to you is …

“If you’re not highly delighted within the first hour of your workshop you won’t owe us a penny! If you are delighted, and we’re sure you will be, we look forward to your payment on the day.”

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How to Turn an Irate Customer Into a Happy Customer

July 13, 2014 Customer Satisfaction

Ms. Davies:

Hello. My name’s Angela Davies. I’ve called you twice already today. I’ve been waiting since 9.am for an engineer.

John:

Hello Ms Davies you’re speaking with John. Thank you for calling. I’m really sorry for any inconvenience. It really is unacceptable. Let me look into it for you. Should we be unable to get the engineer out to you today, would it be convenient for him to call tomorrow?

Ms Davies:

Okay, I suppose that will have to do, although you do realise that this leaves me unable to do any washing for another day. I did already have to wait four days for the appointment.

John:

I understand. I’ll personally ensure the engineer arrives on time so as not to take up any more of your time, and I can only apologise to you Ms Davies for your inconvenience today.

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