Archive | September, 2013

How One Man Turns Annoying Cold Calls Into Cash

September 27, 2013 Interesting Read

Have you had bad experience with unprofessional cold callers? Listen to this story below:

He said: “I don’t use my normal Leeds number for anyone but my friends and family.”

Once he had set up the 0871 line, every time a bank, gas or electricity supplier asked him for his details online, he submitted it as his contact number.

He added he was “very honest” and the companies did ask why he had a such a number.

He told the programme he replied: “Because I’m getting annoyed with PPI phone calls when I’m trying to watch Coronation Street so I’d rather make 10p a minute.”

He said almost all of the companies he dealt with were happy to use it and if they refused he asked them to email. Continue reading here: http://tinyurl.com/ofnv47w

NOTE:  At ELV Telemarketing, we are a bunch of highly experience telemarketers with over 50 years of experience between us. That is why we are proud to say our word is our bond. Why not experience our service, we are confident you will never look back. Whether you are looking to conduct a, market research campaign, customer survey, lead generation campaign, appointment setting project or you are looking for a database that gives you a return think – ELV.

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Telesales Professional Tammy -Adventures in Telesales – Part 1

September 24, 2013 Interesting Read

Telesales professional named Tammy

Once upon a time in a business pretty similar to yours, there was a cold calling professional named Tammy. She was so good at lead generation that people called her “Telesales Tammy”. People used to joke that her dialling finger was so strong, she could do push-ups with it.

Calling telemarketing sales leads was Tammy’s strength. Every day she’d dial out 50 calls. While others around her barely managed to do 20 or even 35, Tammy’s 50 calls a day were record-breaking. She started dialling right at 9a.m., while her co-workers were just turning on their computers and figuring out where they had left their pencils and pens from the day before. By noon she had completed 30 calls. By 3p.m. she had finished nearly all of them and spent the rest of the day finishing her administrative work and trying some numbers that had rung busy earlier.

Look out for part #2

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Telemarketing Fatal Flaw #5

September 24, 2013 Telemarketing Fatal Flaw

No ‘Link selling’

Not looking for logical windows of opportunities (extension of your product/service) to offer your customers.

Using links will turn one-off sales into repeat business. Therefore your customer retention rate will skyrocket into orbit.

Really smart “Directors of First Impression) (sales people) will consistently probe and find ways to provide additional value to their customers and put £££££ on your bottom line In the process.

 

Telemarketing fatal flaw 5

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Telemarketing Knowledge

September 16, 2013 telemarketing knowledge

telemarketing knowledge

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Telemarketing Fatal Flaws #4

September 9, 2013 Telemarketing Fatal Flaw

Failure to capture your customer’s details

Of all the telephone mistakes to make, this one is by far the most unforgivable for the “Director of First Impression” person.

How annoying is when you call in to an organisation and you’ve been put through to someone and they either got your name wrong, your details wrong or they keep asking you to repeat what you’ve just said.

Remember by capturing the correct details you are adding value to your business.

 

Telemarketing Fatal Flaws

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Subcontract Your Marketing Efforts

September 9, 2013 Uncategorized

How many hats do you try to wear every day? – Why it’s essential, every single day – for small business to think about regular business activities including telemarketing, lead generation, cold calling etc. that can be outsourced or subcontracted out. We can’t be all things to all people. Some thing will suffer and that will be your business if you don’t think about outsourcing some activities tasks.

So why not get assistance for tasks you are probably not skilled at anyway, you will have more time for working on the business instead of in the business, including working on higher level activities like business development and project management. Ask any great leaders they will tell you – They know that it’s more productive to outsource work activities that is not revenue generating and productive. Since time is so precious when running a small business, it is a smart way to leverage the talents of others as an extended arm of the business rather than trying to do it all by yourself.

 

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