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One Bad Experience Will Lose a Customer, Fast!

July 24, 2015 Customer Satisfaction

Is your customer service leave you hanging to your competition? Are you delivering more than expected?

 

According to 24]7 Customer Engagement Index – It does not take much to lose a customer. Our Customer Engagement Index shows that when faced with just one instance of bad customer service, 4 out of every 5 surveyed consumers would take their business to another brand within one week. Even more eye-popping was that 50% of those surveyed would take their business elsewhere the same day they had a bad experience! Businesses need to ensure that every interaction a customer has with the brand is a positive and productive experience. Every interaction counts.

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Calendar For Building Long Term Relationships In Your Business

February 22, 2015 Customer Satisfaction

Building long term relationships

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Awesome Service Levels

February 9, 2015 Customer Satisfaction

Here are two very simple awesome service levels templates you can use in your business today.

Assess the current service levels in your business:

Customer Service Level

 

 What are the specific things you can do to create awesome service and move towards a 10?

Here is how we can move from ‘poor’ to ‘awesome’ service

awesome service

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Deveolp Customer-Oriented Relationships

October 26, 2014 Customer Satisfaction

Nurturing is a great way to develop strong business relationships with your customers. Take an interest in your prospects and customers. Send them helpful articles that you think would interest them. Keep an eye out for interesting information that you know they may like. If you know of an event that your prospect or customer will be celebrating, such as new product launch, additional member to their team, new business won or even birthday, go the extra mile and send them a card or small gift. They will appreciate your generosity and will think of you when they need your service, or they may recommend your services to other business colleagues who may need your service.

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How to Turn an Irate Customer Into a Happy Customer

July 13, 2014 Customer Satisfaction

Ms. Davies:

Hello. My name’s Angela Davies. I’ve called you twice already today. I’ve been waiting since 9.am for an engineer.

John:

Hello Ms Davies you’re speaking with John. Thank you for calling. I’m really sorry for any inconvenience. It really is unacceptable. Let me look into it for you. Should we be unable to get the engineer out to you today, would it be convenient for him to call tomorrow?

Ms Davies:

Okay, I suppose that will have to do, although you do realise that this leaves me unable to do any washing for another day. I did already have to wait four days for the appointment.

John:

I understand. I’ll personally ensure the engineer arrives on time so as not to take up any more of your time, and I can only apologise to you Ms Davies for your inconvenience today.

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Raise The Bar – Wow Your Customers!

August 20, 2013 Customer Satisfaction

The rain was pounding on the roof of the car in thunderous crashes and
the wipers failed to push the cascading water off the windshield. Allen put the
gear shift into reverse and started to back his small car out of the space in the
parking lot. It was always a delicate procedure to make a maneuver like this. Not
that it was unusual in any way but rather that his small car – an economy car
from a different era – was long past its prime and didn’t like wet weather or going
in reverse.

Allen was surprised that he made it successfully and with confidence he
threw the gearshift into first gear and >>>>Download the full story here:

 

 

 

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