Thought- Provoking Questions
Asking the Right Questions
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Needs Questionnaire
Training Needs Questionnaire
- What’s important about ….. to you?
- What is the timescale for your training?
- How many sale people are there in your Dept?
- Previous Training
- Your Objective of training / coaching?
- Their Objective of training / coaching
- How woud you describe the type of training you’d like for the team?
- What level are they at?
- How would you describe your expectation of your team ?
- Inward bound calls / Outward bound calls
- Are they full time dialers or partime?
- What’s an averadge days call. Is it 40 – 5o or 50 –70 or more?
- Are you focused more about numbers dialing or researching different organisations?
- On a scale of 1-10 with 10 being the highest, how would you rate their opening statement?
- On a scale of 1-10 with 10 being the highest, how would you rate their telephone presentation?
- On a scale of 1-10 with 10 being the highest, how would you rate their getting a commitment and opening a business relationship?
- On a scale of 1-10 with 10 being the highest, how would you rate their following up and building long term relatiomnship?
- Have you consider how you will measure their results in terms of generation leads?
- What is your budget spent
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Raise The Bar. Wow Your Customers!
I came across this great report by Claudine Waskowycz Author of “The Secret of Better Cold Calling”.
Here is a snip-bit of what’s inside this fascinating report.
The rain was pounding on the roof of the car in thunderous crashes and the wipers failed to push the cascading water off the windshield. Allen put the gear shift into reverse and started to back his small car out of the space in the parking lot. It was always a delicate procedure to make a maneuver like this. Not that it was unusual in any way but rather that his small car – an economy car from a different era – was long past its prime and didn’t like wet weather or … You can access the report here.
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Social Media and Your Business
Do you have a social media campaign for your business?
Here is a flow chart you may be interested in to give your social media a kick start in the right direction.
It takes a little getting used to, but it’s a great starting point to get your business up to par with social media marketing to attract more business.
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Lead Generation: Remember the 80/20 Rule?
Eighty percent of your business comes from
– 20 percent of your customers.
Eighty percent of your profits come from
– 20 percent of your customers.
Eighty percent of your results come from
– 20 percent of your effort.
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