Failure to capture your customer’s details
Of all the telephone mistakes to make, this one is by far the most unforgivable for the “Director of First Impression” person.
How annoying is when you call in to an organisation and you’ve been put through to someone and they either got your name wrong, your details wrong or they keep asking you to repeat what you’ve just said.
Remember by capturing the correct details you are adding value to your business.
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