Is your customer service leave you hanging to your competition? Are you delivering more than expected?
According to 24]7 Customer Engagement Index – It does not take much to lose a customer. Our Customer Engagement Index shows that when faced with just one instance of bad customer service, 4 out of every 5 surveyed consumers would take their business to another brand within one week. Even more eye-popping was that 50% of those surveyed would take their business elsewhere the same day they had a bad experience! Businesses need to ensure that every interaction a customer has with the brand is a positive and productive experience. Every interaction counts.
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