Here are two very simple awesome service levels templates you can use in your business today.

Assess the current service levels in your business:

 What are the specific things you can do to create awesome service and move towards a 10?

Here is how we can move from ‘poor’ to ‘awesome’ service

Nurturing is a great way to develop strong business relationships with your customers. Take an interest in your prospects and customers. Send them helpful articles that you think would interest them. Keep an eye out for interesting information that you know they may like. If you know of an event that your prospect or customer will be celebrating, such as new product launch, additional member to their team, new business won or even birthday, go the extra mile and send them a card or small gift. They will appreciate your generosity and will think of you when they need your service, or they may recommend your services to other business colleagues who may need your service.

Ms. Davies:

Hello. My name’s Angela Davies. I’ve called you twice already today. I’ve been waiting since 9.am for an engineer.

John:

Hello Ms Davies you’re speaking with John. Thank you for calling. I’m really sorry for any inconvenience. It really is unacceptable. Let me look into it for you. Should we be unable to get the engineer out to you today, would it be convenient for him to call tomorrow?

Ms Davies:

Okay, I suppose that will have to do, although you do realise that this leaves me unable to do any washing for another day. I did already have to wait four days for the appointment.

John:

I understand. I’ll personally ensure the engineer arrives on time so as not to take up any more of your time, and I can only apologise to you Ms Davies for your inconvenience today.